April 26, 2008

It's Okay to Think Small

In nearly every business book I read and from the lips of nearly every business guru I listen to is the premise that you have to grow your business. Grow, grow, grow -- think big -- and you'll feel successful. More products, more services, more revenue -- and you'll be happy. Bigger is better, right?


Here's a secret that I'm going to start shouting from the rooftops: there's no shame in declaring that you want to keep your business small. This push for growing our business to the next level (whatever that means) might not be the right thing for many of us.


I'm not talking about people who remain small because they're scared, or because they don't have the skills or financing to grow big. I'm talking about the people who choose to keep their business small because, after careful analysis, it's what they really want. There's an unspoken taboo about saying, "I want my business to remain small," and I want to halt that taboo.


In his book The E-Myth Revisited, Michael Gerber says that if you elect to stay small and work in your business (instead of working "on" your business by creating a system where someone can run your business for you), you have a job, not a business. I don't understand his logic and I can't see where there's something inherently wrong with wanting to stay small and do the work yourself. Most self-employed people start their own businesses because they love what they do.


Gerber's principle is that a business should be created to get more out of life. Certainly the work you do should allow you to have the lifestyle you want. But I didn't start a business just to make heaps of money; I could get a corporate executive job and do that. I started a business to provide the services and products I love, that gives me personal fulfillment and creative challenge.


If you love the work you do, there is nothing wrong with wanting to continue to be the technician, as well as take on the role of manager and entrepreneur. You've got to do all three, so don't try to avoid it. But if you're willing to take on all three roles, you can find much meaning and satisfaction in running your own business.


Staying Small


There is a new way of looking at small business that challenges the notion that all growth is desirable. In Bo Burlingham's book, Small Giants: Companies That Choose to be Great Instead of Big, he talks about small business owners who had a choice to grow their business to majestic proportions and chose instead to remain small, to perfect their business to great heights without selling their soul to the "you must grow" mantra.


There are those business owners to elect to stay small, and create a great business. I didn't create a business in order to create a franchise-able model of it where someone else did the work. I created a business to be great at what I do, offering the best service and products possible. For me, the only way to do this is to remain small, boutique, and connected intimately with my customers. This allows me to listen to their needs and create solutions quickly. It gives me a kind of independence and joy that I never found in corporate life.


Seth Godin says, "Small is the new big because small gives you the flexibility to change the business model. Small means you can tell the truth on your blog. Small means that you will outsource the boring, low-impact stuff like manufacturing and shipping and billing and packing to others, while you keep the power because you invent the remarkable."


In fact, Seth wrote a book called Small Is The New Big. Maybe I'm on to something here.


Loving What You Do


While your business can be a means to an end (a lifestyle you want, or maybe to send your kids to college), why can't your business also be enjoyable in and of itself?


If you love gardening, you don't just work "on" your garden plan, you work "in" the garden every chance you get. You don't try to figure out ways to delegate all the work just so you can sit back and get the rewards of a pretty garden. Instead you want to get your fingers in the dirt and do it yourself because the very act of working in the garden is enjoyable to you. And sometimes that means you have a smaller garden so that you can find joy and fulfillment in doing it all yourself.


Many self-employed people don't want to be an absentee owner. I don't want to lose touch with my customers or the reason I do this work. I don't want to manage employees; instead, I'd rather work with partners who love what they do. I don’t want to create a big business model that any low-skilled employee can implement just for some extra cash.


If you want to be the CEO of a big company with lots of people working for you -- go for it. But for me, I want to get my hands dirty every day. I'd rather stay focused and build a business that's small and great.

5 comments:

dgunter said...

Hi Karen--

Amen, sister! I've thought this for a long time, and was beginning to think I was crazy for thinking so small, no pun intended.

I see colleagues and mentors with multi-million dollar businesses, but they seem so wrapped up in managing their "stuff" (large house, expensive car, numerous vacations) and their "staff" (multiple Virtual Assistants, a personal chef, a personal assistant, a housekeeper, etc.) that it exhausts me to read about it.

In my "former" life when I worked in college student housing, I managed 75 part-time and FT employees (not all directly). I swore in my business that I never wanted to do anything like that again.

I've kept my promise thus far (only 1 VA and 1 housekeeper who comes in 2x/month) and that's quite enough for me, at the moment.

Donna Gunter, Founder
http://www.OnlineBizU.com
Free report: Turbocharge Your Online Marketing Toolkit

Joan Kosmachuk said...

Karyn:
You are a breath of fresh air. I have just made a decision to choose substance for my Professional Organizing business and quality over quantity in keeping with my personal decision to be a woman of substance and depth. I was wondering who were the models for me and your reference to the book "Small Giants" is an answer to prayer. Thanks for saying something that needed to be said and showing the alternative to the message that the only way to have a viable business is to have a BIG business.
Joan Kosmachuk, Professional Organizer and Personal Life Coach, www.simpleeffects.com

Karyn Greenstreet said...

I have nothing against a multi-million dollar lifestyle, if that's what people really, really want. But for many of us, that's not appealing.

My vision for the rest of this year is to figure out how to make my business GREAT, not just bigger. That's so much more appealing to me than trying to figure out how to increase revenue to some outlandish height. And I suspect that in creating a Great Business, income increases anyway. :)

Warmly,
Karyn

Megan McKenzie said...

Hi Karen -

Great concepts. I think the push to grow "bigger" with more employees, more space and more responsibility is a traditional model of business which no longer serves many small business owners. Women in particular start their businesses to engage in something about which they have passion, and that also permits them to have the time and space to integrate personal lifestyle preferences.

For myself, I have often felt inhabited with multiple personalities, one which was pushing me forward to "grow, grow, grow" and another that was urging patience and waiting to see what felt the best. I have chosen to remain rather small in the traditional sense - only 3-4 staff people. What I have also chosen, as I passionately love the work I do with my client is to (a) off load all of the things I don't do well "the doesn't serve me well concept" and (b) look for ways to broaden the venues within which I can do my work through speaking and writing.

While I have great respect for the work done by Gerber (and others), I do believe that the marriage between working "in" and working "on" leads to excellence. No owner of a service business can disconnect from all aspects of their business. The secret is to focus on the things we are passionate about, while delegating those things that we have neither passion nor skill.

Thank you for bringing this interesting topic to the forefront.....it is an important one for all of us to contemplate as we embrace the "rightness" of our own individual models.

Megan McKenzie
President
A Virtual Certainty
www.getcertainty.com

I always ask my executive coaching clients "What is the vision you hold for your life" and "How can your business serve and support that vision". After the initial reaction of anxiety and disbelief, as the answers arise so does

Stacey said...

Thank you for writing this. For the past six months, I've been investigating ways to expand my business but have never felt quite right about it. I realized after reading this that I was doing it because I felt it was what others expected me to do...not because it is what I want to do. It seems there is so much pressure out there to be the next big thing. I'd rather stay smaller and stay involved on a daily basis. Bigger is not always better.